Where are you located?

We are located in Ontario, California.

What are your hours?

We are open Monday-Friday from 8:30 AM to 5:00 PM pacific time.

How do I contact you?

By phone: ‪(909) 475-7228‬
Email us through the contact page.

Do you have a physical store?

No. We are an online business. Items cannot be purchased from our warehouse location.


Can I change my order?

Yes. We can change your order if it hasn't shipped. In most cases, we can change the email address, shipping address, and products.

Can I cancel my order?

Yes. If your order hasn't shipped, we can cancel and refund it. Please contact us through phone or email with your order number.

Do you have a minimum order requirement?

We do not have a minimum order requirement. We can ship any order size.

Do you offer wholesale discounted pricing for large quantities?

We offer quantity discounts on most of our products. Discounts are listed on the product page under the add-to-cart button. For higher quantities please contact customer support.

I have a tax-exempt permit. Do I have to pay sales tax?

JPI Display collects sales tax on orders shipped within the U.S.

If you have a valid seller's permit please fill out and sign the Resale Certificate form. We also need a scan of your permit. Send the completed form and copy of the permit to support@jpidisplay.com.

Sales tax paid on a previous order will be refunded once the permit is verified. Your account will be tax exempt for future orders.

What forms of payment do you accept?

We accept all major credit cards including American Express, Discover, Visa, Mastercard, Diners Club and JCB. We also accept payments through Apple Pay, Google Pay, Paypal, Shopify Pay and Venmo.

Is it safe to order online?

Yes. JPI Display is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

We are very serious about securing our store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.

Can I place an order over the phone?

Of course. Give us a call at (909) 475-7228‬. We'll need the SKUs of the items you would like to order.


How long does shipping take?

Orders shipped within the United States usually take about 3-6 business days. International shipments can take anywhere from 5-20 business days.

How do I track my order?

A tracking number will either be emailed or texted once a shipping label is created. You can also view your tracking number by logging in to your account and viewing your order history.

How much is shipping?

Standard U.S. shipping is free for orders over $100. Standard shipping under $100 is $9.95. Additional charges apply for shipping to Alaska, Hawaii and Puerto Rico.

What shipping methods do you use?

Most of our packages ship through FedEx. We also use USPS and FedEx.

I did not receive my package. What do I do?

Sometimes, packages may be delivered to a different address or area. We recommend reviewing the delivery area and checking with neighbors. Occasionally, the shipper will attach a picture with the proof of delivery that may assist in locating the package. If you cannot locate your package after 3 days from the “delivered” status, please contact us and we will open a claim with the shipping company. We cannot replace or refund a lost package until the shipping company closes its investigation.

Can you ship to a P.O. box?

Because of the size of most orders, we're not able to ship to P.O. boxes.


What is your return policy?

We accept any returns/exchanges within 15 days of purchase. All returns/exchanges must be new, unused and have original packaging and accessories.

Visit our return policy page for more information. 

I received a damaged product. What do I do?

Please contact us immediately for assistance. Every case is different but we’ll do everything we can to help.