About JPI Display
What are your hours?
We are open Monday-Friday from 8:30AM to 5:00PM PST
Where are you located?
We are located in Ontario, California.
How do I contact you?
By phone: (909) 947-2576
Email us through the contact page.
Where is my account history?
We launched a new website in October 2019. Order histories were not transferred to the new site. If you need information from older orders please contact customer support.
I can’t access my account!
If you haven’t accessed your account since we launched our new site, you’ll have to reset your password. Visit the Reset your Password page and enter your email address. If your email address is registered with us you will receive an email to choose a new password. If your email address hasn’t been registered with us you will receive the following message, “No account found with that email.” If you receive this message you can create a new account on the registration page.
If you are still having issues please contact customer support.
I forgot my password.
You can reset your password by going to the Log In page. Click the Forgot your Password link and follow the prompts to reset your password. You will be emailed a unique link to enter a new password. If you don’t receive the reset email, check your spam folder.
How do I create an account?
There are two ways to create an account. An account can be created by going to the registration page. You can also create a new account during checkout. An account is not required to place an order on JPIDisplay.com but having one will save your account information and order history.Back to Top
Do you have a minimum order requirement?
We do not have a minimum order requirement. We can ship any order size.
Do you offer wholesale discounted pricing for large quantities?
Yes. We offer quantity discounts on most of our products. Discounts are listed on the product page under the add-to-cart button. For higher quantities please contact customer support.
I have a resale permit. Do I have to pay sales tax?
We do not collect sales tax for orders shipped outside of California.
JPI Display does collect sales tax on orders shipped within California.
If you have a valid California resale permit please fill out and sign the California Resale Certificate form. We also need a scan of your resale permit. Send the completed form and copy of the permit to firstname.lastname@example.org.
Sales tax paid on a previous order will be refunded once the permit is verified with the state of California. Your account will be tax exempt for future orders.
What forms of payment do you accept?
We accept all major credit cards including American Express, Discover, Visa, Mastercard, Diners Club and JCB. We also accept payments through Apple Pay, Google Pay, Paypal, Shopify Pay and Venmo. For any other types of payment please contact customer support.
Is it safe to order online?
Yes. JPI Display is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
We are very serious about securing our store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.
How do I track my order?
A tracking number will either be emailed or texted once a shipping label is created. You can also view your tracking number by logging in to your account and viewing your order history.
How long does shipping take?
Orders shipped within the United States usually take about 3-6 business days. International shipments can take anywhere from 5-20 business days.
How much is shipping?
Standard U.S. shipping is free for orders over $100. Standard shipping under $100 is $7.95. Additional charges apply for shipping to Alaska, Hawaii and Puerto Rico.
Standard international shipping ranges from $19.99 to $29.99.
What shipping methods do you use?
Most of our packages ship through USPS. We also use UPS and FedEx.
Can I pick up my order?
We do not allow local pick ups for online orders.
What is your return policy?
You can view our full return policy here.
I received a damaged product.
Please contact us immediately for assistance. Every case is different but we’ll do everything we can to help.