Shipping Policy

Shipping & Delivery

All domestic ground orders are shipped via OnTrac, USPS, UPS, or FedEx unless otherwise requested by the customer. Please allow 1–3 business days for order processing, from the time your order is placed until it is picked up by the shipping carrier.

Transit time within the contiguous United States is typically 2–6 business days after the order has been picked up by the carrier.

At this time, we do not ship to Alaska, Hawaii, or internationally.

Missing or Lost Packages

Sometimes, packages may be delivered to a different address or area. We recommend reviewing the delivery area and checking with neighbors. Occasionally, the shipper will attach a picture with the proof of delivery that may assist in locating the package. If you cannot locate your package after 3 days from the “delivered” status, please contact us and we will open a claim with the shipping company. We cannot replace or refund a lost package until the shipping company closes its investigation.

Undeliverable & Refused Packages

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If a package is returned to us due to:

• An incorrect or incomplete address
• The recipient refusing delivery
• Failure to claim the package from the carrier

The order will be processed as follows:

If the package is returned to our warehouse:

• A refund will be issued for the order subtotal minus a 15% restocking fee
• Original shipping charges are non-refundable

If you would like the order reshipped:

• A 15% restocking fee will apply
• A new shipping charge must be paid before the order is reshipped

If a package is destroyed or disposed of by the carrier due to address errors or refusal, no refund will be issued.